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Frequently Asked Questions
What makes INdigital different from other NG911 core service providers?
INdigital delivers NG911 core services with resiliency, flexibility, and operational continuity as the priority. Our architecture is designed to support alternate routing, redundancy, and continuity of service during outages or high-impact events, while integrating with existing vendors and infrastructure. The focus is on keeping emergency communications available; not adding unnecessary complexity.
What services does INdigital provide as an NGCS provider?
INdigital delivers a full suite of next-generation core services, including NG911 call routing, call handling, text-to-911, disaster recovery, and network management. Our services are designed to work together seamlessly, or alongside existing systems, to support reliable emergency communications today and into the future.
How does INdigital support resiliency and continuity during outages or disasters?
Resiliency is built into our core services. INdigital solutions are designed to keep calls flowing even during network disruptions, weather events, or facility outages. With options like alternate routing, remote call handling, and independent backup systems, PSAPs can continue operations and answer 911 calls when it matters most.
Can INdigital’s NGCS work with our existing equipment and vendors?
Yes. INdigital’s NGCS is designed to be flexible and interoperable. We work with a wide range of call handling equipment, CAD systems, and third-party vendors, allowing PSAPs to transition to NG9-1-1 without being locked into a single ecosystem. Our goal is to support your operational needs—not force a one-size-fits-all solution.
What does implementation and ongoing support look like with INdigital?
INdigital takes a hands-on, customer-focused approach. Our project management team works closely with PSAPs throughout planning, implementation, and go-live to ensure a smooth transition. After deployment, customers are supported by our American-based National Service Operations Center and local market teams who understand the unique needs of their region.